Privacy Policy
Last updated: 27 September 2026
TFA Solar ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and your choices. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you book a Home Energy Health Check, we collect:
- Contact details: your name, email address, phone number and postcode.
- Your answers: what you are interested in, whether you have solar or a battery, your approximate quarterly bill, whether you own your home, and your timeframe.
- Your electricity bill (optional): if you upload one, it may show your address, account and meter details, tariff, and energy usage.
- How you found us: advertising campaign details from the link you clicked (such as UTM tags or a Facebook click ID), the page you came from, and the page address.
You do not have to give us this information, but without it we cannot arrange your Health Check.
How we use it
- To contact you and arrange your Health Check.
- To review your existing system, bills and usage, and give you advice and quotes.
- To keep records of our dealings with you.
- To understand which of our advertising works, so we can improve it.
We may contact you by phone, email or SMS about your enquiry. We will only send you other marketing if you have agreed to it, and you can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed:
- Supabase (secure database and file storage for form submissions and bills)
- Pipedrive (our customer management system)
- Make.com (automation that moves enquiries between these systems)
Some of these providers may store or process information on servers outside Australia, including in the United States, the European Union or Asia. We choose reputable providers that protect data with security measures appropriate to its sensitivity.
We may also disclose information where required or authorised by law.
How we protect it
Uploaded bills are kept in private storage that cannot be accessed from the public website. Access to enquiries and bills is limited to TFA Solar staff who need it to help you. Information is sent over encrypted (HTTPS) connections.
How long we keep it
We keep your information for as long as we need it to deal with your enquiry, provide our services, and meet our legal and warranty obligations. When it is no longer needed, we delete or de-identify it.
Cookies and third party services
This page does not set its own tracking cookies. It loads fonts from Google Fonts and code from a content delivery network (jsDelivr), which means those services receive your IP address when the page loads, as with most websites. If you arrived from an advert, the advertising platform (such as Facebook) may collect information under its own privacy policy.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time, usually 30 days.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.